# Answell

> Answell is an AI-powered helpdesk for SaaS founders and small teams. It automatically handles routine customer support tickets in the background — so your inbox stays clean and your focus stays on building your product.

Answell is not yet publicly launched. You can join the waitlist at https://answell.app/waitlist.

## Pages

- [Homepage](https://answell.app/): Overview of what Answell is, key stats, testimonials, FAQs, and pricing plans.
- [Pricing](https://answell.app/pricing): Detailed pricing plans (Hobby, Pro, Team), feature comparison table, and AI escalation explanation.
- [Updates](https://answell.app/updates): Product changelog — new features, improvements, and announcements from the Answell team.
- [Waitlist](https://answell.app/waitlist): Sign up for early access to Answell.

## Legal

- [Privacy Policy](https://answell.app/privacy): How Answell collects, uses, and protects personal data.
- [Terms of Service](https://answell.app/terms): Rights and obligations when using the Answell platform.
- [Data Processing Agreement](https://answell.app/dpa): How Answell processes personal data on behalf of business customers (GDPR).

## Product updates

- [Introducing Answell](https://answell.app/updates/introducing-answell): The founding post explaining what Answell is built for and why.

## Key facts

- Answell resolves up to 80% of support volume automatically without human involvement.
- Answers are based strictly on the customer's own knowledge base — the AI does not guess.
- When the AI is not confident, it escalates the ticket to a human agent with a full conversation summary.
- Data is hosted in Frankfurt, Germany.
- Billing is handled by Polar.sh (merchant of record).
- Contact: support@answell.app