Pricing
Simplify your shared inbox, collaborate effortlessly, and give every customer a personalized reply with Answell.
Hobby
$0/month
Perfect for individuals getting started
1 organization member
50 tickets per month
30 days data retention
50 MB storage
10 knowledge base articles
AI auto-responses (up to 3/ticket)
Pro
$19/month/org
For growing support teams
3 organization members
1,000 tickets per month
AI assistant (ticket summaries, etc.)
Custom email domain
Custom AI agent name
AI context: website import
50 GB storage
Team
TBA/month/org
For scaling organizations
10 organization members
3,000 tickets per month
250 GB storage
Unlimited data retention
Higher AI reply limits
Everything in Pro
Yearly plans are not available yet. Please check back later!
| Compare features | Hobby | Pro | Team |
|---|---|---|---|
| Core usage & limits | |||
| Organization members | 1 | 3 | 10 |
| Tickets / month | 50 | 1 000 | 3 000 |
| Data retention | 30 days | Unlimited | Unlimited |
| Storage | 50 MB | 50 GB | 250 GB |
| AI agent & training data | |||
| AI assistant (ticket summaries & drafts) | |||
| AI context: knowledge base articles | 10 | 100 | 100 |
| AI context: website import | |||
| AI auto-response limits & smart escalation | |||
| AI replies per ticket (email/async) | 1 reply | Up to 2 | Up to 3 |
| AI replies per ticket (live chat) | 3 replies | Up to 5 | Up to 5 |
| Smart escalation to human | |||
| Branding & configuration | |||
| Custom email domain | |||
| Custom AI agent name | |||
| Core usage & limits | |
|---|---|
| Organization members | 1 |
| Tickets / month | 50 |
| Data retention | 30 days |
| Storage | 50 MB |
| AI agent & training data | |
| AI assistant (ticket summaries & drafts) | |
| AI context: knowledge base articles | 10 |
| AI context: website import | |
| AI auto-response limits & smart escalation | |
| AI replies per ticket (email/async) | 1 reply |
| AI replies per ticket (live chat) | 3 replies |
| Smart escalation to human | |
| Branding & configuration | |
| Custom email domain | |
| Custom AI agent name | |
| Core usage & limits | |
|---|---|
| Organization members | 3 |
| Tickets / month | 1 000 |
| Data retention | Unlimited |
| Storage | 50 GB |
| AI agent & training data | |
| AI assistant (ticket summaries & drafts) | |
| AI context: knowledge base articles | 100 |
| AI context: website import | |
| AI auto-response limits & smart escalation | |
| AI replies per ticket (email/async) | Up to 2 |
| AI replies per ticket (live chat) | Up to 5 |
| Smart escalation to human | |
| Branding & configuration | |
| Custom email domain | |
| Custom AI agent name | |
| Core usage & limits | |
|---|---|
| Organization members | 10 |
| Tickets / month | 3 000 |
| Data retention | Unlimited |
| Storage | 250 GB |
| AI agent & training data | |
| AI assistant (ticket summaries & drafts) | |
| AI context: knowledge base articles | 100 |
| AI context: website import | |
| AI auto-response limits & smart escalation | |
| AI replies per ticket (email/async) | Up to 3 |
| AI replies per ticket (live chat) | Up to 5 |
| Smart escalation to human | |
| Branding & configuration | |
| Custom email domain | |
| Custom AI agent name | |
Smart escalation
At Answell, we believe AI should enhance your customer support, not frustrate your users. That's why we built smart escalation directly into our routing engine.
We intentionally cap the number of automated back-and-forth replies. If a customer's issue is too complex and requires multiple interactions, our AI recognizes its limits and gracefully steps aside.
The ticket is then seamlessly escalated to a human team member along with a full summary of the conversation. This guarantees your customers never get stuck in an endless bot loop and always receive the high-quality help they deserve.
Max AI replies for asynchronous channels (email) before human handoff, depending on your plan.
Max AI replies for real-time live chat, allowing for natural, fast-paced conversation.
Guarantee that complex customer issues are always resolved by a real person.
Questions & answers
Have more questions?
Not sure which plan is right for your workflow? Chat directly with the founders to figure it out.