Introducing the Answell Node.js SDK

I am excited to introduce the official Answell Node.js SDK. You can now seamlessly integrate your customer support and documentation directly into your own app or custom dashboard.

Getting started

The SDK is now available on npm. You can install it using your favorite package manager:

npm install @answell/sdk

I wanted to make interacting with the API as frictionless as possible. Initializing the client and fetching your support tickets is now just a few lines of code:

import { Answell } from '@answell/sdk';
 
const answell = new Answell(process.env.ANSWELL_API_KEY);
 
// Fetch a list of your tickets
const tickets = await answell.tickets.list();
 
console.log(tickets);

Build custom integrations

Answell is designed to be the single source of truth for your customer support, but sometimes you need that data to live where your team already works. The new SDK and the expanding API unlock several new possibilities:

Bring your own chatbots: If you are building custom AI chat interfaces for your app, you can now route those conversations straight into your Answell ticket queue.

Internal dashboards: Pull a list of active tickets and display them natively inside your own proprietary admin panels or CRM.

Automated workflows: Programmatically create tickets or fetch documentation based on specific user actions or errors within your application.

Explore the API

The API will continue to grow as I add more features to the platform, and the SDK will be kept in sync with every update.

To see all available endpoints, schemas, and authentication details, check out the Answell API Reference or view the package on npm.